May NASCAR Postponed Race Event Information and Exchange Requests
MAY NASCAR POSTPONED RACE EVENT INFORMATION AND EXCHANGE REQUESTS
ALL CONSUMER ACCOUNTS THAT HAVE TICKETS FOR THE 2020 NASCAR ALL-STAR RACE WEEKEND AND/OR 2020 COCA-COLA 600 WEEKEND SHOULD COMPLETE THE EXCHANGE FORM.
REQUESTS FOR EXCHANGES AND REFUNDS MUST BE SUBMITTED WITHIN 30 DAYS FOLLOWING THE RESCHEDULED EVENT DATE ANNOUNCEMENT.
All consumer accounts with paid admission tickets (grandstand or infield), camping, fan hospitality, pit passes, etc. are eligible for this offer.
Using the contact information on your Charlotte Motor Speedway account, please fill out the form below to start the process. Once you complete this form, our staff will process your credit for the event that you select. If you choose to exchange your credit for a future event you will be eligible for the full amount paid plus an additional 20%. (Shipping, handling, and service fees are not part of the total paid amount.)
Please allow up to four weeks for us to process your request. We will communicate with you through the email and phone number that you provide.
FAQ's Regarding Exchange Requests
Series and track officials continue to review the event schedule and will announce new dates as soon as possible.
Due to the schedule changes all fan activities on speedway property have been cancelled. All campgrounds, parking lots, and CMS facilities will be closed to non-credentialed personnel May 10 – 27, 2020.
We are happy to offer ticketholders an event credit towards a future NASCAR-sanctioned event at any Speedway Motorsports owned facility, subject to availability. Event credits will be in the amount paid for all admissions including tickets (grandstand or infield), camping, fan hospitality, pit passes, etc. plus an additional 20% credit above the previously paid amount. If fans are unable to attend another event in 2020 or 2021, we will accept requests for refunds. Event credits or refund requests must be submitted within 30 days following the rescheduled event date announcement. Please complete the exchange request form to begin the process.
If you wish to attend the same race weekend next year please select the 2021 CMS May NASCAR Events (NASCAR All-Star Race and/or Coca-Cola 600 Weekends, based on your events on file)option via the exchange form; this will ensure your opportunity to retain your same seats and campsites for 2021 (based on availability).
Complete the exchange request form to select the new event in 2020 or 2021 that you wish to attend, subject to availability. A ticket representative will contact you to assist with your event selection.
Credits will be available on accounts within three to four weeks after processing. If fans plan to attend an event within that time frame, requests will be expedited.
Yes, credits will be placed on the ticketholder’s account to be used for a future NASCAR sanctioned event at a Speedway Motorsports owned facility. Credits will be available within three to four weeks after processing. If a future event is selected within that time time, we will prioritize requests accordingly.
Ticketholders on file will have the option for a credit, including an additional 20% above the total paid amount, to a future NASCAR sanctioned event at a Speedway Motorsports owned track for 2020 or 2021. If a ticketholder is not able to take advantage of that offer they will have the option to request a full refund of their purchase price.* All requests will be reviewed and processed as soon as possible. Refunds may take several weeks to process. Please complete the exchange request form to begin the process.
*shipping, handling and services feeds not included for refunds
Refunds will be processed back to the credit card used on the original order. Refunds could take up to several weeks to show on your credit card. If tickets were paid using another method of payment, a refund check will be issued and mailed to the ticketholder on file. Every effort will be made to expedite your refund, but processing could take several weeks. Please complete the exchange request form to begin the process.
Any future event credits or refunds will only be made to the ticketholder on file with the speedway.
Any purchase including tickets (grandstand or infield), camping, fan hospitality, pit passes, etc., made in advance on the ticketholder’s account will be eligible for a credit or refund.