Group Tickets FAQ Header

Group Tickets FAQ

Group Ticket FAQ

You like what you see, but you might have questions. Here are some answers that might take care of those questions. 

To learn more, see the information below, click our Request Information button or call 704-455-3203 today.

It’s easy! Simply click Reserve CMS Group Tickets and fill out the form. Or you can call our Group Sales Department at (xxx) xxx-xxxx. All you need to reserve your outing is a small deposit.

With just 20 or more people, you can get a special group rate! And with 50 or more people in your group, you’ll qualify for unique once-in-a-lifetime Fan Experiences such as Victory Lane Photos or Pre-Race Concert Passes! To see all of our Fan Experiences, click here.

We’ll work with you to spread the word and sell more tickets so your outing is as successful as possible. Need help customizing a message about your group outing? We can put one together for you. Want us to create a flyer, order form, or content for a website or social media page? We can do that, too. We’ll even come on site for a big meeting to help sell tickets!

Your CMS Group Sales Representative will provide a deadline when full payment is due for your group’s tickets. Between the time you reserve your group outing and your deadline, you’ll collect payment for all the tickets your group needs. When the deadline hits, your Group Sales Representative will work out a method for collecting the payment.

You are not responsible for any tickets you don’t need. Simply pay for those you do need by the deadline. Your CMS Group Sales Representative will work with you to ensure you have an appropriate amount of seats on reserve throughout the time you’re marketing your outing. If you need more seats than you originally reserved, simply contact your Group Sales Representative—as long as we have more tickets available, we can reserve more seats for you.

5555 Concord Pkwy S Concord, NC 28027

Click here to see information on parking for CMS events.

Children aged 24 months (2 years) or younger will need a ticket to the race, however their race ticket will be at no cost to you—we would imagine they will be sitting in your lap. If your child is 3 to 13, he or she does need a ticket to the race too; their ticket will reflect our 13 and under ticket pricing...depending on the race of your choice. A Group Sales Representative can share those details with you.

Please contact your CMS Group Sales Representative right away. He or she will check availability. Every accommodation will be made to get wheelchair accessible tickets as close to the rest of your group as possible. Wheelchair accessible tickets are limited and available on a first-come, first-served basis.

Simply contact your dedicated Group Sales Representative. We can always reprint group tickets if they’re lost or stolen. We highly recommend the group leader keep track of which tickets he or she gives out to each person in the group. This way, if only one person loses their ticket, we know exactly which ticket to reprint. When tickets are reprinted, our system automatically cancels the barcodes on the original tickets. So, if the original tickets are found after a new batch of tickets has been printed, please destroy and get rid of the original tickets—they will not be valid.

Yes! In fact, we encourage this form of delivery! Our Group Sales Representative can set-up your account with this great feature…and, ultimately, walk you through the process to ensure your group’s individuals get their tickets in a timely manner.

Charlotte Motor Speedway will handle your group’s situation on a case-by-case basis. We pride ourselves on extending excellent customer service, and we’ll do everything we can to make sure your group is taken care of. In the unlikely event that your race is cancelled or postponed due to inclement weather, your original tickets will be valid for whenever that race is rescheduled. If your group is coming from an area where travel is prohibited, but the race is still on schedule, we will work with you to find another race to attend at a later date and time. Please click here for the SMI Weather Guarantee.