Frequently Asked Fan Questions
Where do I purchase tickets for the race?
You can purchase your tickets through the Charlotte Motor Speedway ticket office, located on the second floor of Smith Tower. Ticket sales representatives are available at 1-800-455-FANS (3267) seven days a week or you can purchase tickets online. On race days, there are ticket offices open at select gates as well.
Event Tickets Rain Check:
In the event of postponement, event tickets will be honored for the rescheduled date. NO REFUNDS or EXCHANGES
After I have purchased my tickets, when and where can I pick them up?
If you have purchased tickets in advance but did not have them mailed, you may pick them up at the Will Call window. Up until race week, the Will Call window is located in Charlotte Motor Speedway's ticket office on the second floor of Smith Tower. During the week of the event, the Will Call window moves to Gate 4 or any open ticket booth. Hours are 8 a.m. - 6 p.m. except for the day of the event.
Where is the best place to park at the speedway?
There is free parking surrounding the entire speedway for your convenience. Check the parking and driving directions page to find the free parking area closest to your seats and/or your traveling point.
We have reserved and unreserved handicap parking areas. All reserved handicap parking is sold in conjunction with a wheelchair reserved seat. Those parking areas are Ford and Toyota Fourth Turn Terrace. Please contact the Charlotte Motor Speedway ticket office at 1-800-455-FANS (3267) to purchase these passes.
For unreserved handicap parking areas located on the front stretch, use parking directions to the Orange Zone. For the backstretch, follow the Green Zone directions.
Speedway officials urge race fans to arrive at the track early. Use the extra time to tailgate, visit displays in the Fan Zone, and enjoy pre-race activities. If possible, plan your trip to arrive a couple hours before the race is scheduled to begin.
- Turn to WSOC-FM 103.7 for up-to-the-minute traffic reports.
- I-85 to Exit 49 (Bruton Smith Boulevard) is usually the most congested road on event days. Good alternatives are Hwy 29 from both the North and the South and Hwy 49 to Morehead Road.
How do I get to the souvenirs?
Located outside of Turn 1 near the speedway's main entrance, the Fan Zone includes the giant Fanatics souvenir tent with all the latest gear from NASCAR's most popular drivers, interactive games, and displays.
Where are the nearest ATMs located?
There are several ATMs located throughout the facility. Check your fan guide when you arrive at the speedway for locations along with our facility map.
Where is lost and found located?
Lost and found is located in the Ticket Service Department on the 2nd floor of the Smith Tower in the front of Charlotte Motor Speedway. Phone 704-455-3200 or email us at firstname.lastname@example.org.
Can I bring a cooler to the race? If so, can I bring alcoholic beverages into the speedway?
Guests may bring a 14" by 14" by 14" cooler into Charlotte Motor Speedway, zMAX Dragway and The Dirt Track containing food and beverage, provided that all substances contained in the cooler are legal and there are no glass containers or other potentially hazardous materials.
Coolers may be brought into the facility until one hour after the start of the race. *NASCAR Events Only
Coolers are not allowed in The Speedway Club, Smith Tower or any other club or corporate suites.
All coolers, backpacks and other types of carrying cases will be searched upon entry.
What types of foods are available at the Speedway's concession stands?
A variety of foods such as nachos, hamburgers, and hot dogs can be found at concession stands located around the Speedway. There are also a number of independent vendors including pizza,
Is drive-up camping available?
Yes. All camping on speedway property is reserved, but race weeks operates on a first come, first-served basis. Each camping area is staffed with 24-hour security and is either located near a shower house or has shuttles running daily to our restroom/shower facilities. Premium camping spots sell out first, especially on major event weekends; advanced reservations recommended.
How do I contact someone at the race in the event of an emergency?
In the event of an EMERGENCY please call 911. Please locate the nearest speedway security representative or customer service representative to assist you. They are located throughout the facility and will gladly help you with this situation or call 704-455-3220.
What are the best ways to reach the speedway before the race and get home after the race?
The North Carolina State Highway Patrol, along with the North Carolina Department of Transportation, work hard to expedite traffic both in and out of the speedway. Their primary goal is to get you to the speedway before the race and to a major road as soon as possible. Please note that the Department of Transportation will counterflow traffic on roads surrounding the speedway for faster and more efficient traffic flow both in and out.