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Mobile Tickets Header

Mobile Tickets

Appointments Are Full for This Weekend’s Atrium Health Vaccination Event

Atrium Health, in partnership with Charlotte Motor Speedway and other community leaders, will host a mass COVID-19 vaccination event this weekend. Vaccines will be administered by appointment only, and all appointments have been filled at this time. More Information...

Mobile Tickets

Mobile Tickets

  • Get the CMS Mobile App
  • Mobile Tickets Step-by-Step Guide

Mobile Tickets FAQ

What is a paperless ticket?

With paperless ticketing you are able to enter without the need of a physical ticket. No more worries about losing a ticket or realizing you left your ticket at home. You can now use our mobile Charlotte Motor Speedway App, available free from the Apple App Store and Google Play Store. The ticket taker will scan it as if it was a physical ticket, and you’re in!

How do I get the Charlotte Motor Speedway App?

The Charlotte Motor Speedway App is free on the Apple App Store and Google Play Store.

How do I manage my tickets on the app?

The first thing to do is to connect your ticketing account. On the app navigate to the profile tab and click My Tickets. You will need to enter your Ticketmaster account information.

Once your account is connected you can view, transfer and resell tickets right from your phone.

Why paperless ticketing?

Paperless ticketing is the safest, most convenient and flexible way to receive and manage tickets.

Paperless tickets provide:

  • Quick and easy entry to the track using your smartphone
  • The ability to manage, transfer your tickets at any time
  • Reduced risk of lost, stolen, counterfeit or forgotten tickets
  • An easy way to go green by printing less paper

How do I pull up my ticket?

Once you have connected your Ticketmaster account, you will see all your tickets for upcoming games in the Events tab.

Simply tap on the event you wish to view tickets for, and you'll see your digital ticket. If you have multiple tickets you can swipe left and right to view them. For entry into the grandstands, just present this ticket to the attendant.

How far in advance can I access my tickets?

Tickets QR codes will be available 72 hours prior to the race. Before this the tickets will still show on your app, and you can transfer and resell them, but the scannable QR code will not yet be live.

Can I have multiple tickets on a single phone?

Yes. Once you tap on the race in question, you will be able to swipe left and right through the available tickets.

However, we encourage you to send a ticket to each person in your group so that they may easily travel throughout the track on race day.

Can I use a screenshot of my ticket?

No, screenshots of tickets will not be accepted, as our mobile tickets include an animation to ensure the tickets are verified. Mobile tickets must be presented within the app, the mobile website, or within your smartphone’s wallet.

What if I lose connectivity / can’t connect to my account?

We encourage you to download your tickets to your smartphone before heading to the race, and store them in the wallet on your smartphone. If your tickets are on a mobile web browser, avoid clearing out your browser history until after the event.

What is the alternative option if my phone breaks, dies, is lost or stolen on race day or prior to arriving?

If do not have a smartphone for any reason, you’ll need to visit the Ticket Office (located up the avenue of flags), on race day. Please have a valid ID for the name on the account.

What if my phone breaks, dies, is lost or stolen after I’m in the track and I have no ticket to show the usher?

If you need ticket assistance after you’re in the stadium, please visit the main Ticket Office.

What if my entire party isn’t with me when I enter the track?

You’ll need to transfer each member their ticket individually if they are not entering with you. Each person entering the track will need a ticket at time of entry.

What if I’m not going to the race, but I purchased tickets?

If you bought the tickets for a friend or family member, you will need to transfer the tickets to them which you can do through the Charlotte Motor Speedway App. It’s easy – select the race you would like to manage, select Transfer Tickets and enter the email address. Once you transfer tickets, the recipient will receive an email notification. They will need to accept the transfer at which point the tickets will be in their account. (They must Accept the Transfer to access the tickets.)

How do I accept tickets someone has sent me?

Click on the Activity tab in the ticketing section of the app, and you should see all Incoming Ticket Offers. Click Accept to complete the transfer of the ticket.

Does the person I send the tickets to need an account?

Yes. If they don’t have one already, they will need create a ticketing account in the acceptance process.

What if I forward tickets to the wrong email address? Can I recall tickets I’ve sent?

As long as the tickets have not been accepted by the recipient, you can cancel a transfer.

When is the cutoff to transfer tickets?

Tickets may be transferred throughout the race. Once the ticket is scanned, it will no longer be available for entry into the track.

Featured Event

2021 Coca-Cola 600 Logo

2021 Coca-Cola 600

Sunday, May 30, 2021
NASCAR Cup Series

Memorial Day weekend has never been more fun! Tickets to the Coca-Cola 600 -- the toughest test of man and machine -- and a spectacular, patriotic salute to our military heroes! Afterward, enjoy the 62nd running of the legendary Coca-Cola 600 at America's Home for Racing, Charlotte Motor Speedway.

Weekend Package Purchase Tickets Purchase Camping 1-800-455-FANS(3267) More Info
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